Returns
We carefully package all of our products for dispatch so that your bicycle arrives to you in perfect condition. We accept reasonable returns for any material defects which may have occurred during delivery to you and which were reported to Tresca and UPS within 24 hours of receipt by you of your bicycle. Please email us at: [email protected] and one of our team will be happy to assist in investigating whether you will be entitled to a full refund or replacement. We will need proof of purchase and this process can only be done within 30 days of receipt by you of your bicycle, so please check your bicycle carefully upon arrival. Please note that any damage noticed upon delivery must be reported to UPS or such other courier who handles the delivery of your bicycle within 24 hours of receipt.
If for any reason you are not happy with your bicycle, you can return it provided it is in unused condition, within 30 days of purchase. Once we have received the item and inspected it to ensure it is in as new condition, we will provide a full refund.
You can find more information on your consumer rights here: https://www.gov.uk/accepting-